Warning: Montage Ridge Lakewood Falls Short of Care Standards

As a friend or relative of a current/past resident, I am sharing my shocking experience with Montage Ridge Lakewood, formerly known as Brookedale Green Mountain. My loved one was put at risk due to subpar care, and I'm left feeling frustrated and concerned about the safety and well-being of others who may be considering this facility.

When my stepdad was admitted to Montage Ridge Lakewood, I expected a high level of care, especially given his serious health issues. However, what we encountered was unacceptable. Despite proper channels being followed, including speaking with Corporate Office, it became clear that the facility was not equipped to handle complex cases like his.

The staff's lack of knowledge and poor communication led to numerous concerns. CNAs were unsure of orders even when they were in the system, and orders were often not properly entered into the system. This lack of organization put my stepdad in danger on multiple occasions.

One incident that stands out was when an occupational therapist (OT) falsified reports about oxygen usage, leading to my stepdad being placed at risk due to low oxygen levels. When we brought this to their attention, we were told that 'just because the order is sent doesn't mean it will be followed' and that they wouldn't increase his oxygen levels to determine his needs.

It's alarming to hear a therapy director say that they wouldn't raise oxygen levels simply out of curiosity about what my stepdad needed. Furthermore, the social worker's comment about the heart struggling to pump oxygen through the body when there isn't enough oxygen was a clear indication of a lack of understanding about basic medical principles.

What's more, the therapy department refused to provide my stepdad with the necessary oxygen levels, despite the pulmonologist sending orders. This blatant disregard for his well-being left us feeling helpless and frustrated.

In conclusion, Montage Ridge Lakewood is not suitable for individuals with high oxygen needs or special considerations. Unless you fit into their narrow mold of what they think you should be, this facility is not the right choice. I urge anyone considering this facility to exercise extreme caution and explore other options that prioritize patient care and safety.

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